320 Platform Privacy Policy — Your Data Protection

User privacy is our priority. This page clearly explains what information 320 collects, how it is used, and the rights you hold as a user in Malaysia.

Effective date: 1 January 2026. This policy applies to all users of the 320 platform at 320.im.

SSL-Protected Data User Privacy Comes First Transparent Cookie Use No Sale of Personal Data Right to Data Correction Right to Account Deletion Malaysia-Specific Users SSL-Protected Data User Privacy Comes First Transparent Cookie Use No Sale of Personal Data Right to Data Correction Right to Account Deletion Malaysia-Specific Users

What Information Does the 320 Platform Collect?

When you register and use the 320 platform, we collect various categories of information to keep the platform running smoothly and deliver a personalised experience. The main categories of information collected are as follows:

Account Information

During registration, you are required to provide a username, password, email address, and date of birth. This information is used to create and verify your account. If identity verification is required (for example, to process a withdrawal), you may be asked to provide additional documents such as a copy of your identification card.

Device & Browser Information

The 320 platform automatically records technical information about the device and browser you use, including device type, operating system, browser type, IP address, and screen resolution. This information is used to optimise how the platform displays and to identify potential technical issues.

Payment Information in Malaysian Ringgit

To process deposits and withdrawals in Malaysian Ringgit (RM), we record transaction details including the payment method used (such as TNG eWallet or FPX), transaction amount, and timestamp. We do not store your full bank account or credit card details directly in our systems — payment processing is handled through secure payment service providers.

Platform Usage Data

We record usage activity such as games played, bets placed, pages visited, and session duration. This data helps us understand usage patterns and continuously improve the overall experience on the 320 platform.

Why This Information Is Needed — Purposes for Data Use

Information collected by 320 is used for clearly defined and limited purposes. We do not use your data for anything beyond the scope described below:

Account Management: To create, verify, and maintain your account securely.
Transaction Processing: To process deposits and withdrawals in MYR accurately and promptly.
Customer Support: To help resolve enquiries, complaints, or technical issues you have reported.
Platform Security: To detect and prevent fraud, unauthorised access, or activity that violates our terms of use.
Service Improvement: To analyse usage patterns for the purpose of improving the platform, fixing bugs, and planning new features.
Communications: To send you important notices regarding your account, security, or policy updates via email or in-platform messages.

320 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent.

Cookies & Browser Activity Tracking

320 uses cookies — small text files stored in your browser — to enhance your experience on the platform. Cookies are used for the following purposes:

Session Cookies: Maintains your login status during an active session so you don't have to log in again each time you navigate to a new page.
Preference Cookies: Saving preferences such as display language and interface settings.
Analytics Cookies: Collects anonymised usage data to help us understand how the platform is used overall.
Security Cookies: Helps detect and prevent suspicious activity or unauthorised login attempts.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect how the 320 platform functions, including your ability to stay logged in.

Malaysian users accessing the 320 platform for deposit bonuses in Penang

Penang Malay-style online lottery and entertainment activities on the 320 platform

Data Storage, Security & Third-Party Sharing

Data Storage & Security

All personal data collected by the 320 platform is stored on servers protected by SSL encryption. This ensures that data transmitted between your device and the platform's servers cannot be intercepted or read by unauthorised parties while in transit.

We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, destruction, or alteration. Access to user data within our internal systems is restricted to staff who require it to perform their duties.

Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.

Sharing with Third Parties

320 may share limited information with trusted third parties in the following situations:

Payment Providers: To process MYR transactions, the necessary transaction details are shared with approved payment service providers. These providers are bound by strict confidentiality obligations.
Legal Requirements: Where required by law or by direction of a competent authority in Malaysia, we may disclose the necessary information.
Fraud Prevention: In cases involving fraudulent or criminal activity, relevant information may be shared with the appropriate authorities.

We do not sell or disclose your personal data to advertisers, data brokers, or any third party for commercial purposes.

Your Rights as a 320 Platform User

As a 320 platform user in Malaysia, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold in relation to your account. Requests can be submitted by emailing our customer support team at [email protected]. We will process your request within a reasonable timeframe.

Right to Correction

If you find that your account information is inaccurate or out of date, you have the right to request a correction. Basic details such as your email address can be updated through your account settings. For other changes, please contact our support team.

Right to Erasure

You have the right to request account closure and deletion of your personal data. Once your request is received and processed, your data will be deleted — except for data that must be retained to meet legal requirements (e.g. transaction records for financial audit purposes). Submit your account closure request to [email protected].

Changes to the Privacy Policy

320 reserves the right to update this privacy policy from time to time. The latest version will always be available on this page. Users are encouraged to check this page periodically. Significant changes will be communicated via in-platform notices or email to registered users.

For any enquiries, complaints, or requests related to your data privacy, contact us at [email protected] or visit FAQ section for more information.

Questions About Your Data Privacy?

Contact the 320 support team at [email protected] or check Frequently Asked Questions us for a quick response. You can also log in to your account to manage your personal settings.

Frequently Asked Questions Register Account